Before boarding your pet we require proof that they are fully vaccinated. Dogs need to be vaccinated against Parvovirus, Hepatitis, Distemper, Lepto, plus Canine Cough. Cats need to be vaccinated against feline Panleukopenia, Rhinotracheitis and Calicivirus. If you are in any doubt whether they are up to date, please check with your vet who can advise on this. (CLICK HERE for Matamata Vets). If vaccinations have lapsed, we require 10 days after their vaccination before your pet can be boarded. Please be aware that vaccinations are not a guarantee of disease prevention. Please also ensure flea and worm treatments are up to date – we will do this while your pet is here if we think it is necessary and you will be charged accordingly.

Link to matamatavets.co.nz

Our charges are per day, irrespective of the time of drop off.  However if you collect your pet during the morning opening hours, you will not be charged for that day. At peak times, as in school and public holidays, we reserve the right to charge for the total booking even if your pets are collected earlier.

1. The health and wellbeing of our guests is our priority and the owners and staff of Big Paw Pet Lodge endeavour to treat all your pets with the utmost care.
2. You have provided us with any special information including temperament or behavioural problems, special diets, medications, allergies or such like, that may impact upon the care of your pet and any others that they come into contact with.
3. Your dog/s is fully vaccinated against Parvovirus, Hepatitis and Distemper plus Canine Cough within the recommended guidelines for immunity to develop and no later than 10 days prior to boarding. Proof of vaccination is required.
4. Your cat/s is fully vaccinated against Feline Panleukopenia (enteritis), Calcivirus and Rhinotracheitis (herpes) within recommended guidelines for immunity to develop and no later than 10 days prior to boarding. Proof of vaccination is required.
5. You understand that we have social groups for the exercise and lounge areas for the cats and dogs and that you accept the benefits and risks associated with this. Please advise us if your dog or cat needs to be on its own.
6. You understand that while every care is taken with your pets and their belongings, we cannot be held responsible for injury, death, loss or damage of any kind.
7. Should your pet become unwell or injured and require medical attention, you give authority for Big Paw Pet Lodge to seek the appropriate veterinary attention, which will be at your expense.
8. You agree to pay all boarding and associated costs on collection of your pet – we reserve the right to keep your pet until all costs are paid. We accept cash, eftpos, internet (deposit prior to collection) and local cheques only. If you require someone else to collect your pet for you, you need to give us authority to release your pet and they will need to provide us with your customer ID number also.
9. Our charges are per day, irrespective of the time of drop off.  However, if you collect your pet during the morning opening hours, you will not be charged for that day. At peak times, and school and public holidays we reserve the right to charge for the total booking even if collected earlier.
10. Opening hours are Monday – Saturday 8-10 am and 4-6 pm, Sundays 8-9 am and 3-6 pm.
11. We reserve the right to rehome or make appropriate arrangements for any animals abandoned or left in our care due to unpaid fees, 10 days after the agreed collection date. You will still be liable for the boarding fees and any other costs incurred by us.