Before boarding your pet we require proof that they are fully vaccinated. Dogs need to be vaccinated against Parvovirus, Hepatitis, Distemper, Lepto, plus Canine Cough. Cats need to be vaccinated against feline Panleukopenia, Rhinotracheitis and Calicivirus. If you are in any doubt whether they are up to date, please check with your vet who can advise on this. (CLICK HERE for Matamata Vets). If vaccinations have lapsed, we require 10 days after their vaccination before your pet can be boarded. Please be aware that vaccinations are not a guarantee of disease prevention. Please also ensure flea and worm treatments are up to date – we will do this while your pet is here if we think it is necessary and you will be charged accordingly.

Link to mvssmall.co.nz

Our charges are per day, irrespective of the time of drop-off. However, if you collect your pet during the morning opening hours, you will not be charged for that day.

At peak times (including school holidays and public holidays), we reserve the right to charge for the full duration of the original booking, even if your pet is collected earlier.

Deposits (Peak Periods)
A deposit of 50% of the total booking may be required to secure bookings during peak periods (including Christmas, New Year, Easter and school holidays).

The remaining balance is required prior to or at the time of collection.

We understand that plans can change and will always try to be fair where possible.

Standard periods:
Cancellations made more than 7 days prior to arrival may have deposits refunded or credited at our discretion.
Cancellations made within 7 days of arrival may result in the loss of deposit.

Peak / holiday periods:
Cancellations made within 14 days of arrival may result in loss of deposit.

Boarding fees are charged for the full duration of the original booking.
Early collection of your pet does not reduce the total cost of the stay.

If your pet does not arrive on the scheduled date and no notice is given, the booking may be treated as a cancellation. Deposits will not be refunded and the space may be released.

1. The health and wellbeing of our guests is our priority and the owners and staff of Big Paw Pet Lodge endeavour to treat all pets with the utmost care.
2. You have provided us with all relevant information including temperament or behavioural issues, special diets, medications, allergies, or any other details that may impact the care of your pet or others.
3. All dogs must be fully vaccinated against Parvovirus, Hepatitis, Distemper and Canine Cough within recommended guidelines, with vaccinations completed at least 10 days prior to boarding. Proof of vaccination is required.
4. All cats must be fully vaccinated against Feline Panleukopenia (enteritis), Calicivirus and Rhinotracheitis (herpes) within recommended guidelines, with vaccinations completed at least 10 days prior to boarding. Proof of vaccination is required.
5. You understand that we operate social group environments for exercise and shared lounge areas, and you accept the benefits and risks associated with this. Please advise us if your pet requires individual care.
6. While every care is taken, Big Paw Pet Lodge cannot be held responsible for injury, illness, death, loss or damage of any kind.
7. If your pet becomes unwell or injured, you authorise us to seek appropriate veterinary treatment at your expense.
8. All boarding and associated costs must be paid on collection of your pet. We reserve the right to retain your pet until all accounts are settled.

We accept cash, EFTPOS, internet banking (prior to collection). If another person is collecting your pet, you must provide prior authority and they must have your customer ID.

Opening hours:
Monday – Saturday: 8:00–10:00am and 4:00–6:00pm
Sunday: 8:00–9:00am and 3:00–6:00pm

We reserve the right to rehome or make appropriate arrangements for any animal left in our care due to unpaid fees 10 days after the agreed collection date. All outstanding boarding and associated costs will remain payable.